HPO Factor – Management Quality – A strong role model
A role model is defined as ‘a person looked to by others as an example in a particular role.’ Research has shown that a member of the family is for most people their most important role model in life. The second most important role model however changes in the course of time: for people between 18 and 30 it is a teacher or a coach, for people over 30 it is a business leader. Read More
HPO Factor – Management Quality – Trust
The HPO research shows that being trusted is the most important characteristic for a manager to become a true HPO manager, and that in fact it is not possible to create an HPO without trusted management. Read More
HPO Factor – Management Quality – Fast Decision-making
Decision-making is defined as ‘the process of deciding, in which a conclusion or resolution is reached.It turns out that HPO managers change their decision-making style during their career. Early on, when they are a lower-level manager like a supervisor, they put emphasis on the decisive style. This is because the work they supervise is operational of nature and requires a focus on getting things done. Read More
André de Waal about the 5 success factors of High Performance Organizations
In this video he talks about his latest book ‘What Makes A High Performance Organization: Five Validated Factors of Competitive Advantage that Apply World-wide’, the HPO research, the five HPO success factors (Management Quality, Continuous Improvement and Renewal, Long Term Orientation, Openness and Action Orientation and Employee Quality). He also talks about the non-distinguishing factors e.g. strategy, organizational design, ICT and bonuses. Read More
5 ideas to get started to create a ‘unique strategy’
One of the characteristics in the HPO factor ‘Continuous Improvement & Renewal’ is having a unique strategy. Unique is defined as ‘of which there is only one, unequalled, having no like or equal.’ In many industries it is difficult to develop a strategy that is truly different from competitors as many of them basically sell the same type of products and services. However, the manner in which these are sold and the attitude toward customers can be hugely different. Therefore the management of High Performance Organizations (HPOs) find uniqueness both in content and execution of the organizational strategy. Read More
Esther Mollema (HPO Center) About the top 3 failures of leaders
Esther Mollema, General Director of the HPO Center talks about the top 3 failures of leaders. These failures are rare within High Performance Organizations (HPO’s). Esther talks about ‘Listening instead of Telling’, ‘Being a role model’ and ‘Long-term commitment’. Read More
HPO Factor – Management Quality – Coaching
Coaching is defined as ‘the act of training and supporting employees.’ HPO managers coach their employees by being supportive, facilitating them, protecting them from outside interference, and by being available for them when needed. They do not tell people how they should achieve their goals but do give them immediate and concrete feedback on their performance. Read More
Video of Management Quality – Integrity
Integrity is defined as ‘moral uprightness.’ HPO managers show their integrity by having a strong set of ethics and standards according to which they live and practice business. They practice what they preach and walk the talk, thereby displaying behavioral consistency. Employees and colleagues see them because of that as being credible and consistent. In addition, HPO managers ensure that the values of the organization are maintained and valued by everybody, thus creating a morally intelligent organization. Finally, they do not try to win a popularity contest with employees and colleagues but treat everybody in the same way, always. Read More